On 11 February emergency services across Europe, grassroots and non-governmental organisations hold events to raise awareness about the EU’s emergency number 112. People in the EU can call 112 from fixed and mobile phones to contact any emergency service: an ambulance, the fire brigade or the police. Specially trained operators – who in many countries also speak English and/or French – then deal with the request directly or transfer the call to the most appropriate emergency service. 112 operates alongside national emergency numbers, but does not replace them. Some countries outside the EU – like Switzerland and South Africa – have also opted to use 112. Last year a new technology that provides greater accuracy in locating the caller and which was initially developed in the UK – advance mobile location – was tested in the UK, Lithuania, Italy and parts of Austria.